As we head towards 2017, everything is changing about how customer care needs to be delivered. To flourish in this rapidly changing marketplace, contact centres must adapt, embrace new trends and be able to deliver personalized service at scale. Learn how to leverage 5 trends to improve customer service in your business.
Sentiment is a social platform to help brands and contact centres communicate with customers on social media, and provide the best social customer service. Try it for 14 days.
*No credit card required, no software to install
10 essential building blocks to help you better understand how to add social media to the contact centre and deliver exceptional customer service.
Publish, Engage and Analyse
Schedule and publish content to social customers via channels including Facebook, Twitter, G+ through a shared calendar.
Customer service and marketing can engage at scale resolving complaints and capitalising on opportunities in real-time.
Analyze and monitor social customer conversations and internal team performance.
Why people love Sentiment ?
Single stream inbox for all social channels
Fastest social collection in the market
Marketing and customer services needs both met
Advanced publishing calendar and scheduling tools
Comprehensive analytics including sentiment
SLA tracking for customer services