Social customer service is going mainstream as customers seek fast and efficient ways to raise issues, lodge complaints or offer compliments. Early adopters have been reaping the benefits for some time, whilst others are yet to realise the potential this can have in reducing costs, increasing customer satisfaction and improving brand reputation.
No matter what stage you’re at with your social customer service integration, you need an effective listening process in place in order to fulfil its potential. This involves setting up the right teams with the right tools and skills to help them filter out the conversations that matter and facilitate effective customer engagement.
To help you make the most of social media monitoring for customer service, we are pleased to be speaking at a free webinar hosted by Our Social Times later this month – Monitoring for Social Customer Service.
This is a great opportunity to hear from industry experts including Ronan Gillen – EU Complaints and Social Customer Service Manager for eBay. Also on the panel are Katy Howell (Immediate Future), Luke Brynley-Jones (Our Social Times) and our own CEO, Leon Chaddock.
This interactive, discussion based webinar will draw on case studies and best practice examples to equip you with the knowledge you need to get started with social media monitoring for customer service.
Register here to reserve your place – Monitoring for Social Customer Service
Tuesday 22 January
4 – 5pm GMT, 11am – 12pm EST.