Comments for SentimentMetrics - http://www.sentimentmetrics.com/blog Blog and Media monitoring Wed, 20 Aug 2008 09:17:29 +0000 http://wordpress.org/?v=2.3.1 Comment on Sentiment analysis and Sentiment mining by Leon http://www.sentimentmetrics.com/blog/2007/12/10/sentiment-analysis-and-sentiment-mining/#comment-4 Leon Mon, 10 Dec 2007 19:41:44 +0000 http://www.sentimentmetrics.com/blog/2007/12/10/sentiment-analysis-and-sentiment-mining/#comment-4 Hi Matt, Thanks, really with our service we want to be as open as possible. We don't want anything to be a surprise when people decide they want us to take care of their social media monitoring, hence we offer free trials. It's an interesting debate Automated vs Human sentiment analysis and its got a long way to go yet. However I would argue against this statement "Customers are more comfortable with human error than computer error". Thats not something we have found or seen evidence on, and seems rather an arbitrary statement. Thanks Leon Hi Matt,
Thanks, really with our service we want to be as open as possible. We don’t want anything to be a surprise when people decide they want us to take care of their social media monitoring, hence we offer free trials.

It’s an interesting debate Automated vs Human sentiment analysis and its got a long way to go yet.

However I would argue against this statement “Customers are more comfortable with human error than computer error”. Thats not something we have found or seen evidence on, and seems rather an arbitrary statement.

Thanks

Leon

]]> Comment on Sentiment analysis and Sentiment mining by Matthew Hurst http://www.sentimentmetrics.com/blog/2007/12/10/sentiment-analysis-and-sentiment-mining/#comment-3 Matthew Hurst Mon, 10 Dec 2007 18:15:24 +0000 http://www.sentimentmetrics.com/blog/2007/12/10/sentiment-analysis-and-sentiment-mining/#comment-3 Great to see you bringing this discussion out in the open. One of the interesting issues is the different types of errors computers make compared with human labelers. Customers are more comfortable with human error than computer error even if the error rates are similar. Are you thinking of coming up to Seattle for ICWSM? We have a tutorial on sentiment and I expect there will be a good body of papers on the subject. http://www.icwsm.org Great to see you bringing this discussion out in the open. One of the interesting issues is the different types of errors computers make compared with human labelers. Customers are more comfortable with human error than computer error even if the error rates are similar.

Are you thinking of coming up to Seattle for ICWSM? We have a tutorial on sentiment and I expect there will be a good body of papers on the subject.

http://www.icwsm.org

]]> Comment on Monitoring buzz is great for trend analysis! by Nathan Gilliatt http://www.sentimentmetrics.com/blog/2007/11/15/monitoring-buzz-is-great-for-trend-analysis/#comment-2 Nathan Gilliatt Fri, 16 Nov 2007 22:47:32 +0000 http://www.sentimentmetrics.com/blog/2007/11/15/monitoring-buzz-is-great-for-trend-analysis/#comment-2 Hi. I'd send a direct email, but I don't see one on your blog. I cover the market for social media analysis services worldwide. We should talk some time. I publish a buyers guide that you'll want to be in. - Nathan Hi. I’d send a direct email, but I don’t see one on your blog.

I cover the market for social media analysis services worldwide. We should talk some time. I publish a buyers guide that you’ll want to be in.

- Nathan

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