Publish

Social customer service and social engagement software

Bring in all your social mentions in one inbox so you can easily respond across your team.
Try it for 30 days

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*No credit card required, no software to install

Top Features

Reply

Respond to users of Twitter,Facebook, G+,Youtube and Instagram direct from one platform.

Learn one platform, engage across all social platforms.

Direct message

Receive and send direct and private messages.

Tag

Tag content manually or automatically to allow more detailed understanding and reporting of conversation types.

Assign

Assign to other team members, when more internal discussions are required.

Complete

Remove messages from view already handled or not requiring a response.

Canned responses

Send common responses from pre-saved templates.

Automate

Automatically route conversations to the relevant team based on inquiry/topic type,influencer or language.

Automatically tag content for more advanced reporting such as review,sales lead,complaint or marketing campaign.

Automatically route follow up responses from customers to the same team member.

Supervisor dashboard

Measure agent performance across the team(s) by SLA, response time, number of assigned conversations.

Real-time broadcast

Any action complete (reply, note, assign) is displayed and carried out in real-time.

Locking

Mentions being processed are locked in realtime to prevent work duplication.

Other features

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CRM
Automation
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Try Sentiment for free for 14 days.