In the modern social web world customers are much less likely to pick up the phone to ask a question, or complain about a problem.
These days customers head to support forums, Twitter and Facebook groups to ask questions and air their grievances.
By using Sentiment Metrics world class technology suite you can listen to the realtime social conversation flow, and respond to your customers within minutes of the question or problem being raised.
With full workflow different mentions and issues can be escalated to diffferent people within the organisation.
What this means for your customers is a better experience and better perception of your brand.
What it means for a business is increased customer satisfaction, increasing word of mouth driven sales, and higher profitability.
It's a no brainer!
To get access to a free trial or demo, simply fill out the form at the bottom of the page, and we will get you setup right away.